Vesta IT Self Service Release Assembly 1

The scope has been reduced since the last time this competition ran. There are now half as many items to be worked on, and all of those items related to request form template editing, form entry and some simple workflow. The Service Desk integration is minimal - 90% of the request form data is stored in a one 64kb text field. VPN access during development lets you run the application within your IDE on your local desktop, using JBoss and either a local database or the client's database on their network. Setup/Startup scripts are provided

IT Self Service is a new project for TopCoder. It serves two primary purposes:

1. Generate Help Desk tickets when users have IT problems
2. Provide access to the IT Knowledge Base
The overall goal of this application is to drive users to the Knowledge Base, so that they can solve their own problems. This will cut down on the number of Help Desk tickets created. Additionally, Vesta would like to encourage all their staff to use this Self Service tool as much as possible, rather than resorting to other means of reporting problems or requesting information (phone calls, emails, etc).

This is a "Release Assembly" that will fix existing bugs of the developed application.

A 'Release-Assembly' is an assembly-like competition that focuses on making incremental change to existing code base. There is no 'Assembly Specification', rather there will be a number of JIRA tickets (bugs, enhancements, new features) that together constitute a new 'release' of the underlying code-base (hence the name release-assembly). The requirements for these assembly contests are to fix/implement all of the JIRA tickets assigned to this particular release.

Final Submission Guidelines

Please see the wiki for the full requirements:

http://www.topcoder.com/wiki/display/docs/Vesta+IT+Self+Service+Release+Assembly+1