Challenge Summary
Welcome to the Vesta Customer Service Survey Storyboard Contest. The goal of this contest is to produce Storyboards that design and capture the new Customer Service Survey functionality.
At the end of this contest the Client is looking to have a set of clean, intuitive, and easy-to-use designs that meet the functional requirements.
Contest Details Vesta is always looking to give their customers a better user experience. In order to solicit feedback from these customers, an Online Survey will be conducted. Website users will access this survey from either the Homeowner page (link) or the Professional page (link) . The corresponding survey will then pop up, and the user will fill it out and submit it. The two surveys will have slightly different questions and designs, so as to appeal to the two different demographics. These surveys will also be used by customer service phone reps, who will fill one out on the customer's behalf. Both surveys should be easy and quick for the customer to fill out. The customer should be able to complete a survey in under 5 minutes. See the attachment for the survey verbiage and questions, as well as some notes on usage and design ideas/questions. Branding - Branding should be Ferguson - View the current site (Ferguson Website) Research web-based surveys - look for best practices Target User Homeowners - The design here should complement the main homeowner page - The design can be more fun and graphical (but don't go crazy) - Homeowner Page Professionals (HVAC, Waterworks, Commercial, Residential, Industry & Specialty) - The design here should complement the main professional page - The design should be very straightforward. Keep the fun to a minimum. - Professional Page Judging Criteria - How well you design and plan out the survey process - Cleanliness of your graphics and design - User Experience Please remember to submit UNIQUE designs - do not simply make minor modifications and resubmit. Reference Files Best Customer Service Survey_V1.doc Note that this is not a finalized requirements document. It's more of a collection of ideas and questions. You are encouraged to read through it, and then use the forums to further refine the requirements. Stock Photography Watermarked comp photography from istockphoto.com is allowed in this contest. You must follow these instructions or your submission will fail screening: 1) You must include a completed Third Party Content worksheet. It belongs in your Submission folder/zip file - NOT your Source folder/zip file. 2) Only use photos, and only use them from iStockPhoto. Other iStockPhoto artwork is not allowed. 3) Be sure to keep the watermark intact. If the image is cropped in such a way that the watermark is not visible, please be sure to include the entire image in your source files so we can see that it is a comp image from iStockphoto.com. Contest Deliverables Round One Customer-Service-Survey-Screen(s) = Your submitted design solution for a review Please provide all screens/steps to show how your Survey would work. Notes.jpg = A file that explains your design and solution Round Two Customer-Service-Survey-Screen(s) = Final Design Please provide all screens/steps to show how your Survey would work. Notes.jpg = A file that explains your design and solution Number your screens in the order you would like them viewed Submission & Source Files Preview Image Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it. You are free to resize or crop your submission to fit this size, but do not add any filters or elements for dramatic effect, such as drop shadows or reflections. Submission File All Requested Contest Submission Requirements stated above. Source Files All original source files of the submitted design. Files should be created in Adobe Photoshop, Gimp, Adobe Illustrator or Inkscape and saved as layered PSD files, AI or EPS files. Final Fixes As part of the final fixes phase you may be asked to modify fonts (sizes or colors) or modify overall storyboard colors.
Round 1
At the end of Round 1, the Client will choose five (5) Round 1 winners, each will win $50 and a Design Review. These winners and any member who had a passing submission in Round 1 will be eligible to compete in Round 2 for the additional $1250 in prizes.Round 2
Round 2 will start with the announcement of the Five (5) $50 Round 1 winners and their design review from the Client.Contest Details Vesta is always looking to give their customers a better user experience. In order to solicit feedback from these customers, an Online Survey will be conducted. Website users will access this survey from either the Homeowner page (link) or the Professional page (link) . The corresponding survey will then pop up, and the user will fill it out and submit it. The two surveys will have slightly different questions and designs, so as to appeal to the two different demographics. These surveys will also be used by customer service phone reps, who will fill one out on the customer's behalf. Both surveys should be easy and quick for the customer to fill out. The customer should be able to complete a survey in under 5 minutes. See the attachment for the survey verbiage and questions, as well as some notes on usage and design ideas/questions. Branding - Branding should be Ferguson - View the current site (Ferguson Website) Research web-based surveys - look for best practices Target User Homeowners - The design here should complement the main homeowner page - The design can be more fun and graphical (but don't go crazy) - Homeowner Page Professionals (HVAC, Waterworks, Commercial, Residential, Industry & Specialty) - The design here should complement the main professional page - The design should be very straightforward. Keep the fun to a minimum. - Professional Page Judging Criteria - How well you design and plan out the survey process - Cleanliness of your graphics and design - User Experience Please remember to submit UNIQUE designs - do not simply make minor modifications and resubmit. Reference Files Best Customer Service Survey_V1.doc Note that this is not a finalized requirements document. It's more of a collection of ideas and questions. You are encouraged to read through it, and then use the forums to further refine the requirements. Stock Photography Watermarked comp photography from istockphoto.com is allowed in this contest. You must follow these instructions or your submission will fail screening: 1) You must include a completed Third Party Content worksheet. It belongs in your Submission folder/zip file - NOT your Source folder/zip file. 2) Only use photos, and only use them from iStockPhoto. Other iStockPhoto artwork is not allowed. 3) Be sure to keep the watermark intact. If the image is cropped in such a way that the watermark is not visible, please be sure to include the entire image in your source files so we can see that it is a comp image from iStockphoto.com. Contest Deliverables Round One Customer-Service-Survey-Screen(s) = Your submitted design solution for a review Please provide all screens/steps to show how your Survey would work. Notes.jpg = A file that explains your design and solution Round Two Customer-Service-Survey-Screen(s) = Final Design Please provide all screens/steps to show how your Survey would work. Notes.jpg = A file that explains your design and solution Number your screens in the order you would like them viewed Submission & Source Files Preview Image Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it. You are free to resize or crop your submission to fit this size, but do not add any filters or elements for dramatic effect, such as drop shadows or reflections. Submission File All Requested Contest Submission Requirements stated above. Source Files All original source files of the submitted design. Files should be created in Adobe Photoshop, Gimp, Adobe Illustrator or Inkscape and saved as layered PSD files, AI or EPS files. Final Fixes As part of the final fixes phase you may be asked to modify fonts (sizes or colors) or modify overall storyboard colors.
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.