Challenge Summary
Welcome to “Soteria IT Portal Solution Wireframes” contest. This project purpose is to integrate the different ways of submitting IT related request into MS sharepoint and gives the internal clients a professional intranet website. Originally, various IT related information, policies and applications are done by different ways: e,g,. ordering equipment is via an intranet webpage; helpdesk/IT requests are submitted by telephone call or via Outlook form, etc. It’s hard to manage the information and not easy to use for internal clients. This project is to build up an integrate and more user-friendly internal website in MS sharepoint to handle such kind of requests. To summarize, it needs to handle the following activities :
- Online shopping
- Helpdesk and change/service requests (eg. LAN access request)
- Our marketing of goods and services provided by IT
At the end of this contest, the client is looking appropriate system workflow that easy to understand for all users and clean, intuitive wireframes that will become a great input for storyboard design contest.
Please read the contest details below, and feel free to post your questions in forums.
Round 1
Submission Design for client review
Workflow for :
- Internal User
- Approver
Round 2
Final design
Workflow for :
- IT Staff Member
- Administrator
Requirements :
For this contest, you will creates workflow for centralized Soteria intranet portal. This portal will handle 3 kinds of activities which are :
- Online shopping
- Helpdesk and change/service requests (eg. LAN access request)
- Our marketing of goods and services provided by IT
Note : Please remember, this portal will be creates using MS SharePoint, make sure your wireframe layout not breaking MS SharePoint layout or can’t be achieved by MS Sharepoint. You can view an example of SharePoint templating from these links :
- https://usmc-sharepoint.securespsites.com/default.aspx
- http://sharepoint.microsoft.com/en-us/Pages/default.aspx
There are 4 roles that should be added to the wireframes, these are scenario that needs to covers in your submission :
1. Scenario for Internal User
- Login (section 4.4.1)
- Logout (section 4.4.2)
- View Homepage (section 4.4.3)
- Get Help (4.4.4)
- Print Web-Pages (4.4.5)
- Request Service (4.4.6)
- Comment Service Request (4.4.7)
- Order Product (4.4.8)
- Comment Product (4.4.9)
- View Product (4.4.10) – make sure it covers view by category and view detailed products.
- Retreive Product by search (4.4.11)
- Provide survey feedback (4.4.12)
- Subscribe to one stop shop for information and ordering (4.4.13)
- Unsubscribe from one stop shop for information and ordering (4.4.14)
- Get notified by email (4.4.15)
- View Order History (4.4.16)
- Query for Help (4.4.17)
- View Response (4.4.18)
- Contact by email, phone or chat (4.4.19)
- View Marketing Content (4.4.20)
2. Scenario for Approver (Supervisor)
- All internal user scenario
- Approve Service Request (4.4.22)
- Disapprove Service Request (4.4.23)
3. IT Staff User
- All internal user scenario
- Resolve Service requests (4.4.21)
4. Administrator
- All internal user scenario
- Configure Application (4.4.24)
- Publish Online Survey (4.4.25)
- View Survey Result (4.4.26)
- Add Approver(s) (4.4.27)
- Remove Approver(s) (4.4.28)
- Assign IT Staff User (4.4.29)
- View Reports (4.4.30)
Please make sure read the conceptualization documents and questionnaire before creating the wireframes since maybe you will find any enhancements that needs to be added into the wireframes. Please do not hesitate for asking a questions in forums anytime there’s a doubt about the requirements.
Target Audiences :
1. Internal User, The clients company employees who makes service requests and orders.
2. Approver (Supervisor), The user approves or disapproves service requests from his/her team members (Internal User). The approver can be IT Solutions Managers assigned to department leaders providing. This user is a single point of contact for users requesting service from IT.
3. IT Staff User, Staff member that helps employees by resolving service requests.
4. Administrator, administrator configure the application and publishes survey to get feedback from users.
Judging Criteria
Your submission will be judged using following criteria :
1. Completeness and accuracy of the wireframe as defined in the conceptualization documents.
2. How well your wireframes provides a consistent user flow.
3. How well you implement the required data and giving any suggestions, interactions and user flow you recommend according SharePoint usage (provides notes for clients).
Submission and Source Files:
Preview Image
Create a 1024x1024 JPG or PNG file and place a screenshot from your submission within it.
Submission File
All requested contest requirements/screens as clickable HTML files unless otherwise stated in the contest details.
Source Files
Wireframes should be built in HTML, Axure (.rp).
Attachment files :
- Soteria_IT_Portal_Solution_Conceptualization_Document.pdf
- IT_Portal_Questionnaire.doc
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.