Challenge Summary
Welcome to “Mobile Application for Technical Support Storyboard” contest. Technical Support refers to a line of business that provides technical support services to customers as defined by product warranties and contractual service agreements. The goal of this project is to create a mobile application that will allow technical support specialists in the field interact with the call management system that manages their work. In this contest, we need your help to create a new look and feel for this mobile application using our existing wireframes.
At the end of this contest, we are looking clean storyboard design that focused on efficiency, usability, and will work in low bandwiths situations.
Round 1
Requirements 1 - 7 as stated in contest details.
Round 2
All requirements as stated in contest details with clients feedback applied
Contest Details :
This application will be build as mobile browser application, which means this application will not tied to a specific mobile platform. In this contest, we need your help to design several pages from our wireframes, these are the pages list that needs to be designed :
1. Login and error login
2. Home - active page
3. Activity manager
4. Diary manager
a. new appointment
5. SR details (only action, timings, entitlement, information, and parts tab)
6. Help
7. SR details :
a. Accept action plan
b. Reject action plan
c. Travel to materials
d. Validate OOS
e. Complete action plan
f. Feedback
g. Part present
h. Parts used not on AP
8. SR reporting and SR reporting 2
9. SR callback
10. SR billable
11. Parts used
12. Exception
13. Additional text
14. Notification to informed user when they get disconnected while using the application (new requirements, the notification design should be easily put in any page of the application).
Branding Guidelines :
1. There are no corporate standards currently in affect for mobile web applications. For this contest you may reference IBM's current web design standards as guidelines, but they will need to be adjusted to work within the small form factor of a phone, PDA or tablet. The references documents can be found online from this link :
http://www.topcoder.com/ibm/v17-A-v1t/pokgsa.ibm.com/~uxguy/public/standards/site/v17_cov_draft_ws/index_list.htm
2. CCA (Competition Confidentiality Agreement) is required. If you have a signed CCA on file, send the access request to: support@topcoder.com, dhessing@topcoder.com and fajar.mln@gmail.com.
3. If you don’t have a signed CCA on file you need to follow these instructions and then request for the access:
http://apps.topcoder.com/wiki/display/tc/Competition+Confidentiality+Agreement+%28CCA%29
Design requirements :
Font : Open to designer, do not use too many font in your submission, stay consistent, make sure the font is available and ready to use, be aware of your font deliveries, IMPORTANT, if you don’t have permission to distribute the font, send us some notes in your submission folder explaining where we can purchanse the font, otherwise your submission will be rejected.
Color : Follow IBM Standards above.
Size : The storyboard size should support various mobile platform device, so fluid design much more recommended.
Important :
- This application will be build as mobile browser application and will be use on many mobile platform, please consider and create your design that can fulfill this requirement.
- There might be a chance this application will be use in different situation where there’s a chance user will go through low bandwith situation, consider to create design that can be use in this situation.
- In some situations the user will be disconnected from the internet and will be working with data that is cached locally. This capabilitiy should have minimal impact on the user interface, but options to refresh lists or notifications that the network is not available may be required. this behaviour is not appear in attached wireframes, this is new requirement that we wants to be appear in your submission.
Target Audiences :
- Support service representatives will use this application when in the field and trying to provide support for the service requests.
Judging Criteria
Your submission will be judged on the following criteria:
1. Cleanliness of your graphic design.
2. User experience.
3. How well your design fulfill the concept of efficiency, usability and worked in low bandwith situations.
4. How well your design can be adopted into different mobile platform.
Submission & Source Files :
Preview Image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it.
Submission File
All Requested Contest Submission Requirements stated above. Files should be saved as JPG/PNG format.
Source Files
All original source files of the submitted design. Files should be created in Adobe Photoshop or Illustrator and saved as layered PSD or AI file.
Final Fix :
As part of the final fixes phase you may be asked to modify your graphics (sizes or colors) or modify overall colors.
Attachment :
- Mobile Application Wireframes.
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.