Challenge Overview
The client wants to develop a hybrid mobile / desktop application to allow internal associates to request IT technical service help. The application will support requests for phone, chatter and onsite technical help. The client has provided mock ups of the proposed process but they are looking for additional guidance and innovation on how to make this as simple and seamless for the users as possible. They are striving to create a “very Uber-ish” experience for their internal associates (their customers) - while specifically trying to get away from the established help ticket driven process prevalent in today’s help desk centers.