Challenge Summary
Welcome to the GE Water and Process Technologies Communities Portal Design Concepts Challenge. This challenge is focused on creating design concepts and visual solutions for our Customer Communities Application. We are looking to build this on the Salesforce platform but with a custom user interface. We will be leveraging key Salesforce tools (like Chatter) within our application.
Water and Process Technologies Communities is essentially a B2B application to make it easier for customers to do business with GE Water. It involves using technology to organize, automate and synchronize sales, account management and customer service.
The portal will be focused on Customers, Partners and Sales with the focus of this first challenge being on Customers. For this challenge we are providing you with simple user stories/persona’s and initial thoughts around expected features.
We are also focused on a Mobile First thought process so our key focus is mobile interactions and then the tablet interactions.
In this challenge we are looking for design solutions and ideas on how this application could look and work. What should the user will see and experience when using the application?
Round 1
Submit your initial design for Checkpoint feedback and guidance:
1. Navigation & Global Actions (mobile and tablet)
2. Home/Dashboard Interface (mobile and tablet)
3. Search + Results (mobile)
- Make sure all pages have correct flow! Use correct file numbering. (00, 01, 02, 03)
Round 2
Final Designs plus any Checkpoint Feedback:
1. Navigation & Global Actions (mobile and tablet)
2. Home/Dashboard Interface (mobile and tablet)
3. Search + Results (mobile and tablet)
4. My Accounts (mobile and tablet)
5. Product Listing (mobile and tablet)
6. Product Details (mobile and tablet)
- Make sure all pages have correct flow! Use correct file numbering. (00, 01, 02, 03)
Additional Challenge Rules:
- Please refer to the attached Official Rules applicable to this challenge here
- To the extent there is any conflict between these Official Rules and additional Topcoder Terms and Conditions of Use referenced of the Website, these Official Rules govern.
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For this design concepts challenge we need you to focus on B2B (Business to Business) customers and creating a modern (B2C) dashboard experience that will help drive thoughts and ideas. We want our customers to be able to “self service” by having all of the available information easy to read and manage.
Design Problem
We want to provide a rich and engaging B2C application experience for our current B2B customers and relationships.
Branding
- Refer to our website (http://www.gewater.com/) (brand reference)
- Screen size: Mobile First and then Tablet
- Refer to the provided download: Someday is Today - GE Brand Book.pdf
Wireframe Guide
- See the provided powerpoint - this is for content purposes only
Design Goals:
- How should application features be designed and planned?
- Think simple but effective solutions
- Focus on modern mobile and flat design techniques
Screen Size
iPhone 6 (Portrait = 750x1334px)
iPad (Landscape = 1024x768)
Portal Design Requirements:
The Water and Process Technologies Communities customer will be interested in viewing:
- Overall "My Company's” Snapshot,
- Account management
- Support/service
- Products
- Cart
- FAQ’s
- Links to additional systems (LIMs, Insight,etc).
- We will want to make key calls to action super clear and crisp.
- We want to make sure the customer dashboards is super easy and promotes “self service”
- Chatter needs to be integrated in a cool and consistent way where a user can see/track items that need focus
- Users are returning, repeat customers who know what they want - when they use this application they want to quickly find the content, products etc that they are looking for.
1. Navigation
"As a Power and Water customer I need the ability to access the major functional components of the application from an easy to use menu so that I can quickly and easily navigate the site"
Important Note: These navigation items are suggestions - the navigation structure is open and can be adjusted based on your thought process around this application.
Navigation Items
Your Account
- Order History
- Payment History
- Open Invoices
- My Surveys
- Account Reps
- Personalization
- Notifications
- Contact Info
Support
- FAQ’s
- MSDS (Customer Specific)
- Fact Sheets
- Product Community
- Training
- Value Calculators
Cart
- Product Suggestions
- Wish list
- Active Carts
My Projects
- Value Projects
- Engineering Projects
- Collaboration
Home/Dashboard Interface
“As a Water and Process Technologies Customer I need the ability to view “My Company’s snapshot” within the dashboard. I can quickly see important information that is distributed to me or things I can take action on.”
- The ability to quickly see products + cart
- The ability to quickly see orders (current orders, order history)
- Notices/Tasks
- News (relevant to the user)
- Important: Chatter Feed (how this will integrate/be used)
- One-Click Reorder
Search
“As a Water and Process Technologies Customer I need the ability to quickly search and find relevant products, orders and FAQ type information.”
- The ability to quickly Search
- Ability see search results dive into the search results
Alerts & Notifications
“As a Water and Process Technologies Customer I need the ability to view my alerts & notifications on the dashboard and as part of the activity feed so I can quickly react to relevant information.”
- How will the alert work and display?
- In the wireframes - see page 2 (top header) and the type of alerts.
- Orders have shipped, Active Cart, Alarms
My Accounts
“As a Water and Process Technologies Customer I need the ability to see high level information order history, payment history and open invoices."
- Order Tracking and Shipment Status
- Order History
- One-Click Reorder
Product Listing
“As a Water and Process Technologies Customer I need the ability to quickly search and see product listing and product details”
- Catalog/Product (competitor equivalent) Information
- Order Initiation
Product Details
“As a Water and Process Technologies Customer I need to see product details and related products or accessories for that product. I also want to quickly add the product to my cart.”
Target Audience:
- Water and Process Technologies Customers
Judging Criteria:
- How well you plan the user experience and capture your ideas visually
- Cleanliness of your graphics and design
- Your design should possible to build and make sense as a mobile application
Submission and Source Files:
Preview Image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it.
Submission File
Submit JPG/PNG for your submission files.
Source Files
All original source files of the submitted design. Files should be created in Adobe Photoshop and saved as layered PSD file, or Adobe Illustrator as a layered AI file.
Final Fixes
As part of the final fixes phase you may be asked to modify your graphics (sizes or colors) or modify overall colors. We may ask you to update your design or graphics based on checkpoint feedback.
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.