GE OneHR 3.0 Portal Wireframe Challenge

Welcome to the GE OneHR 3.0 Portal Wireframe Challenge. We just completed a design challenge to rethink, redesign and reimagine the GE employee experience. We are rethinking how we do things at GE and listening and learning from our employees on what matters most to them. This challenge is focused on continuing to iterate on these ideas, the user experience, and overall site architecture!

We are looking for you to do your research, learn about our user, review the provided design concepts, and build wireframes!

This is not just a redesign, but a continuation of the GE evolution to enable and empower the employee with actionable information, predicting what they need when they need it, giving them what they need to control their own success in career and to take care of themselves and their families today and in the future.

We are really excited to see your submissions for this challenge.

Round 1

Submit your initial wireframe solution for checkpoint feedback

Notes.jpg: Any comments about your design for the Client.

Round 2

Submit final wireframe solution plus checkpoint feedback.

Notes.jpg: Any comments about your design for the Client.

What is OneHR?
OneHR is a human resources portal that has three user views:
1) Employee View
2) Manager View
3) HR Support View

This project addresses the Employee view. Which is global, available to 300,000 employees in 200+ countries and in many languages. 43 distinct portals exist (some are regional and can be viewed by multiple countries). The portal is mobile responsive, available anywhere, any time, any device!

The Problem:
Within the Employee View of the portal, we have multiple tools with different “slices” of personalized information and data that employees use to manage their work, life, and benefits. Having multiple tools has led to an inconsistent experience that employees say is difficult to navigate. We are not sure how to bring it all together in a meaningful view that is easy to use and allows for multiple paths to take action and understand all they have as a GE employee.

Solution - OneHR Portal Employee View Reimagined:
We wanted to stop and conceptualize what the future employee experience as a part of the continuation of the GE evolution to enable and empower the employee with actionable information, predicting what they need when they need it, giving them what they need to control their success in career and easy access to the key essentials for taking care of themselves and their families today and in the future. We need to bring the multiple slices of data and information to tell a single story depending on what they are trying to do or learn and consider how we can use it in a predictive way, without crossing the cool/creepy line.

Learnings from Employees (expectations):
Findability: "I don’t want to take forever to find information."
Personalized: "I want to see information that pertains to me."
Contact Info: "If am stuck, give me a way to reach out for help."
Missed opportunities: "Based on what I have today, I want to understand my options and what else I can do."
Readability: "I am turned off by all the words on this page. I won’t even read it."
Context: "I don’t understand when I am supposed to use each tool. Give me the information I need in the context of what I’m doing at the time."
Expectations: "I want to know where my click will take me before I click."

Challenge Persona: Sally
See Persona.pdf
- Read about our user
- Think about her experience in this portal

Required Pages & Interaction:
Below are pages required for this challenge, but you are free to add any additional pages that are required to show the flow/interaction.

- Navigation
- Dashboard / Home
- My Compensation
- My Benefits
- My Life
- My Career
- GE Difference

Things we want you to focus on:
01 Architecture
We are looking for you to review the provided design concepts (learn from them) and create the site architecture and wireframes.

02 Navigation:
How would you organize links that are accessible from the menu structure in a repeatable structure:
- How are we getting people to "information pages" and to "actionable items/pages"
- An "Information Page" would be something like understanding different Tax forms or reviewing Career details/content
- "Action Page" would be pages that you need to input, update, fill-out to take care of an HR task.
- When the user arrives on their dashboard they are interested in Action items and Content/Information items -- What is a great structure to view this information (content + action)
- See appendix for sample links to use
- Important: We also have intelligent actions... where the system is providing AI like actionable items for the user to quickly complete a task but to also understand what additional items they can do to help their HR benefits.

03 Additional Concepts
What does it mean to be GPS-like? “What do you want to do today?” - How do we get people to where they want to go?
A. Default home page content shows you the content/data you are likely to access most (used or ask for frequently and what is trending)
B. You can customize to show what you want, what is most important to you
C. Search offers direct links to take action, most relevant results based on your input
D. Messages that pop at certain times, based on your data or other drivers (i.e. time of year) to direct you to certain actions
E. Journey based actions, “Your address update in confirmed!  Would you also like to update Her Majesty’s Office of Records?”
F. Getting Help at every turn.  Finding the right cadence to offer help if stuck on a page/transaction

04 Search:
- How does Search/Help/Contact/Training & Support fit into what you enter into the Search box. What should be returned?  Content sites? FAQ’s? Contacts?
- See Design Concept 3

05 Help Concepts:
A. How do we make the Expert Help content prevalent and relevant to the context of where you are and what you are doing?
B. What are some mechanisms/criteria to understand when someone is looking for help or to prompt to ask a question?  
C. How is contact information combined with self-service help?  Is a Training and Support site a content page, or a form of help?  
D. Is there a way to know when someone knows what they are looking for and using Search to get there fast, as compared to someone who does not know what they are looking for? And how does that differ in how we deliver results?

Target Audience:
- GE Employees! (The GE Employee experience!)

Wireframing:
New to Axure? Here are some quick tutorials to help you get started.
http://www.axure.com/support

- While this is a wireframe challenge it should still look graphically clean with a proper grid structure, proper line weights, fonts sizes and appropriate use of grayscale and color.
- Keep things consistent. This means all wireframe styles should work together.
- Focus on the user experience! Focus on the navigation experience

Judging Criteria:
- User Experience of the application/portal
- Completeness and accuracy of your wireframes
- How well your wireframes provide a consistent user flow

Challenge Assets:
GE Brand Core Guidelines: References for wireframe font sizing and grid presentation.
Persona & Screen Reference: Project Background, Navigation, Persona and Data Information Available PDF's

Submission & Source Files:
Preview Image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it.

Submission File
Wireframes should be built in HTML or Axure

Source Files
All original source files of the submitted ideas. If you would like to submit notes please include notes.txt file.

Final Fixes
As part of the final fixes phase you may be asked to modify content or user click paths.