Challenge Summary
Welcome to the "RUX - 72HR Agent Monitoring Channel Mobile App Design Concepts Challenge". We are looking for your help in designing a mobile application that will be used by our distribution team to improve and increase agent productivity by giving them access to the latest information from the company, the ability to access channel distribution, and do customer monitoring/ lookup. This mobile application will have limited functionality/ interactive features as it's meant for a "read only" experience. We are looking for your best ideas and concepts to WOW our customer!
What is a RUX Challenge?
The RUX (Rapid User Experience) challenge uses the same format as our famous LUX Challenge except it is not "Live" at an event. The RUX Challenge Series provides you with an opportunity to show digital leaders from some of the largest companies in the world just how good your concept and user experience (UI/UX) design skills are.
RUX (Rapid User Experience) challenges are fast, fun, and have more chances for you to capture prize money!
Note: You do not need to have RUX challenge experience to join this challenge - Just jump in and give it a try! Make sure to follow the challenge details, the challenge forum and ask questions.
The goal of this challenge is to take the provided design problem, analyze the user experience and provide design concepts and visual ideas on how the application might look and work!
Background Overview
We are one of the largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products. We serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees. We are looking for fresh concepts and ideas on the mobile UI/UX interactions for this application experience.
Challenge Goals
- Improve Agent Productivity
- Increase Agent Communication and Awareness: Mobile news headlines, alerts, restrictions, and podcasts/videos,
- Give an Agent ability to look up/contact customers
- The app should take data from our database and display it (Minimal functionality or things to actually "do" on the app. More of just a way to consume data that's already available in the desktop app)
RUX Challenge Timeline and Rolling Checkpoint
- Submission Start: 07/06/2017 at 14:40 PM EDT
- Rolling Checkpoint Start: 07/07/2017 at 14:40 PM EDT
- Submission End: 07/09/2017 at 14:40 PM EDT
We are offering 5 Prizes Placements
1) 1st Placement: $2000
2) 2nd Placement: $1500
3) 3rd Placement: $1000
4) 4th Placement: $750
5) 5th Placement: $500
- Plus 8 placements for Rolling Checkpoint prizes @ $50 each!
Note: Important Rolling Checkpoint Details
-tgerring (Trevor Gerring) will be available for early submissions and Rolling Feedback!
- We will answer questions and provide Rolling Feedback as fast as possible.
- You must watch the Forum for your feedback!
*All initial qualifying checkpoint submissions will win $50 (8 Placements)
Challenge Forum
Please access challenge forum from this link:
https://apps.topcoder.com/forums/?module=ThreadList&forumID=612804&mc=6���
Design Consideration
- Easy to find, monitor and view data
- Should be clean, open, and modern looking
- Streamlined design and user flow
- Provide a set of tools that will allow agents improve their productivity
- Show us concepts and ideas for how things could be designed and function. Maybe it is one screen (dashboard) with overlays and flyout windows. Maybe it is multiple screens and panels for different kinds of functionality and tasks. We are open and looking for your ideas and solutions. Remember the application should remain easy to use, fast, and not cumbersome for the user.
General Requirements
Screen Sizes
- This application is going to be developed as a Mobile Application
-- 1080px(w) by 1920px(h)
Branding
Branding Guidelines
- This should be a serious/professional looking application
- The overall look should be bright and clean
- We are looking for concepts and ideas!
Required Screens/ Functionality
01) Home/ Dashboard/ News
- Show list of latest News and Articles
- Rates & Rule Changes (Should be treated differently than News/ Articles)
- Messages from Leadership (Should be treated differently than News/ Articles)
- Business notifications (Catastrophes, Outages, Critical Messages)
- Count for unread articles
- Clicking news/ article to read (most articles will be PDF to be read on the phone)
- Some news articles may have videos associated with them
02) News, Article, Leadership Message Details
- Clicking on a News item, an article, or a Message From Leadership, you will be taken to a different screen to read the item
- Most news stories will just be PDFs, Word Docs, or PPT files that should open allow user to read inline in the app (not download)
- Articles and Messages From Leadership will have live text to read, like a blog post
03) Critical Alerts (This could be a Global/ top level Feature)
- Items that need the agent's attention
- Only last for 5 days from date of attention needed/ due date, Critical alerts only
- Only email and Click to call actions will be available on alerts
- There are a few different alert types
04) Catastrophes Screen
- Shows a list of Catastrophes
- User access this screen from the menu and/ or the Catastrophes Push Notification/ Alert
05) Podcasts & Videos (maybe a "Media" section)
- Separate tabs or sections for "Video" and "Podcasts"
- Looking for best UI on how to find and listen to podcasts
- User should be streaming the video, not downloading
- Should show additional information about the video/ podcast: Title, description, number of views/ listens, etc.
- Don't need sharing features
06) Customer Search
- Open/ text search (can search by name, phone number, email, etc)
- Filter between "Active" (current customer), "Prospective" (potential customer), and "Lead" (someone to reach out to about becoming a customer)
- Maybe these have different "statuses" and are color coded. Active = green, Prospective = yellow, Lead = Orange (Inactive would equal red, but we aren't showing that data)
- Search results should show: Agent id number, Customer name, phone, email, Address (link to google maps for address)
- Should show "recent searches"
- Any additional filtering or refinement
07) Customer Details
- Tapping customer name should show: all policies, upcoming or pending alerts, any claims (open/closed), ID card, agency comments from last 6 months
- Agent should be able to share ID cards with the customer through native sharing options
08) Any Additional Functionality or Screens
- Show us concepts and ideas for how things could be designed and function.
- Maybe it's one screen with overlays and fly out windows?
- Maybe it's multiple screens and panels for different kinds of functionality and tasks?
- We are open and looking for your ideas and UX solutions. Feel free to explore any ideas if you think there is a better solution.
09) UI/UX Interaction(s)
- Make sure you are showing us how things work
- What happens when a user clicks a button, where do they go
- Make sure you are thinking through these interactions and show us your ideas for how they work.
- These things that can/ should be shown as apart of your Marvel Prototype
10) Marvel Prototype
- We need you to upload your file into Marvel App.
- We want to use Marvel App to provide direct and fast feedback! We can also track your design updates and screen versions within Marvel App!
- No additional functionality is required! Just make sure your screen(s) are in the correct viewing order (number them 00, 01, 02, 03, etc.)
- If you do not have access to the Topcoder Marvel App Account please contact tgerring@topcoder.com and fajar.mln@gmail.com
- You must include your Topcoder Marvel App URL within yours .Notes file
11) Presentation Screen - 1920x1080 (16:9 Ratio)
- In a RUX challenge, this screen is the way to showcase your concept so keep it simple and make it look good!
- If you were walking into a meeting and needed to sell your idea - use this screen to showcase your concept.
Judging Criteria
Your submission will be judged on the following criteria:
- Overall idea and execution of concepts
- How well does your design align with the objectives of the challenge
- Execution and thoughtfulness put into the solving the problem
- Overall design and user experience
- Cleanliness of screen design and user flow
Target Audience
- Leader of the Distribution team at the company
- Agents, a person that undergo a rigorous training program before they are able to sell their first policy. Agents put their professional experience to work for our customer, helping the customer to choose the coverage they want that is suited to their needs and lifestyle.
Submission & Source Files
Preview Image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it.
Submission File
Submit JPG/PNG for your submission files.
Source Files
All original source files of the submitted design. Files should be created in Adobe Photoshop and saved as a layered PSD file, or Adobe Illustrator as a layered AI file, or Sketch!
Final Fixes
As part of the final fixes phase, you may be asked to modify your graphics (sizes or colors) or modify overall colors. We may ask you to update your design or graphics based on Rolling checkpoint feedback.
What is a RUX Challenge?
The RUX (Rapid User Experience) challenge uses the same format as our famous LUX Challenge except it is not "Live" at an event. The RUX Challenge Series provides you with an opportunity to show digital leaders from some of the largest companies in the world just how good your concept and user experience (UI/UX) design skills are.
RUX (Rapid User Experience) challenges are fast, fun, and have more chances for you to capture prize money!
Note: You do not need to have RUX challenge experience to join this challenge - Just jump in and give it a try! Make sure to follow the challenge details, the challenge forum and ask questions.
The goal of this challenge is to take the provided design problem, analyze the user experience and provide design concepts and visual ideas on how the application might look and work!
Background Overview
We are one of the largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products. We serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees. We are looking for fresh concepts and ideas on the mobile UI/UX interactions for this application experience.
Challenge Goals
- Improve Agent Productivity
- Increase Agent Communication and Awareness: Mobile news headlines, alerts, restrictions, and podcasts/videos,
- Give an Agent ability to look up/contact customers
- The app should take data from our database and display it (Minimal functionality or things to actually "do" on the app. More of just a way to consume data that's already available in the desktop app)
RUX Challenge Timeline and Rolling Checkpoint
- Submission Start: 07/06/2017 at 14:40 PM EDT
- Rolling Checkpoint Start: 07/07/2017 at 14:40 PM EDT
- Submission End: 07/09/2017 at 14:40 PM EDT
We are offering 5 Prizes Placements
1) 1st Placement: $2000
2) 2nd Placement: $1500
3) 3rd Placement: $1000
4) 4th Placement: $750
5) 5th Placement: $500
- Plus 8 placements for Rolling Checkpoint prizes @ $50 each!
Note: Important Rolling Checkpoint Details
-tgerring (Trevor Gerring) will be available for early submissions and Rolling Feedback!
- We will answer questions and provide Rolling Feedback as fast as possible.
- You must watch the Forum for your feedback!
*All initial qualifying checkpoint submissions will win $50 (8 Placements)
Challenge Forum
Please access challenge forum from this link:
https://apps.topcoder.com/forums/?module=ThreadList&forumID=612804&mc=6���
Design Consideration
- Easy to find, monitor and view data
- Should be clean, open, and modern looking
- Streamlined design and user flow
- Provide a set of tools that will allow agents improve their productivity
- Show us concepts and ideas for how things could be designed and function. Maybe it is one screen (dashboard) with overlays and flyout windows. Maybe it is multiple screens and panels for different kinds of functionality and tasks. We are open and looking for your ideas and solutions. Remember the application should remain easy to use, fast, and not cumbersome for the user.
General Requirements
Screen Sizes
- This application is going to be developed as a Mobile Application
-- 1080px(w) by 1920px(h)
Branding
Branding Guidelines
- This should be a serious/professional looking application
- The overall look should be bright and clean
- We are looking for concepts and ideas!
Required Screens/ Functionality
01) Home/ Dashboard/ News
- Show list of latest News and Articles
- Rates & Rule Changes (Should be treated differently than News/ Articles)
- Messages from Leadership (Should be treated differently than News/ Articles)
- Business notifications (Catastrophes, Outages, Critical Messages)
- Count for unread articles
- Clicking news/ article to read (most articles will be PDF to be read on the phone)
- Some news articles may have videos associated with them
02) News, Article, Leadership Message Details
- Clicking on a News item, an article, or a Message From Leadership, you will be taken to a different screen to read the item
- Most news stories will just be PDFs, Word Docs, or PPT files that should open allow user to read inline in the app (not download)
- Articles and Messages From Leadership will have live text to read, like a blog post
03) Critical Alerts (This could be a Global/ top level Feature)
- Items that need the agent's attention
- Only last for 5 days from date of attention needed/ due date, Critical alerts only
- Only email and Click to call actions will be available on alerts
- There are a few different alert types
04) Catastrophes Screen
- Shows a list of Catastrophes
- User access this screen from the menu and/ or the Catastrophes Push Notification/ Alert
05) Podcasts & Videos (maybe a "Media" section)
- Separate tabs or sections for "Video" and "Podcasts"
- Looking for best UI on how to find and listen to podcasts
- User should be streaming the video, not downloading
- Should show additional information about the video/ podcast: Title, description, number of views/ listens, etc.
- Don't need sharing features
06) Customer Search
- Open/ text search (can search by name, phone number, email, etc)
- Filter between "Active" (current customer), "Prospective" (potential customer), and "Lead" (someone to reach out to about becoming a customer)
- Maybe these have different "statuses" and are color coded. Active = green, Prospective = yellow, Lead = Orange (Inactive would equal red, but we aren't showing that data)
- Search results should show: Agent id number, Customer name, phone, email, Address (link to google maps for address)
- Should show "recent searches"
- Any additional filtering or refinement
07) Customer Details
- Tapping customer name should show: all policies, upcoming or pending alerts, any claims (open/closed), ID card, agency comments from last 6 months
- Agent should be able to share ID cards with the customer through native sharing options
08) Any Additional Functionality or Screens
- Show us concepts and ideas for how things could be designed and function.
- Maybe it's one screen with overlays and fly out windows?
- Maybe it's multiple screens and panels for different kinds of functionality and tasks?
- We are open and looking for your ideas and UX solutions. Feel free to explore any ideas if you think there is a better solution.
09) UI/UX Interaction(s)
- Make sure you are showing us how things work
- What happens when a user clicks a button, where do they go
- Make sure you are thinking through these interactions and show us your ideas for how they work.
- These things that can/ should be shown as apart of your Marvel Prototype
10) Marvel Prototype
- We need you to upload your file into Marvel App.
- We want to use Marvel App to provide direct and fast feedback! We can also track your design updates and screen versions within Marvel App!
- No additional functionality is required! Just make sure your screen(s) are in the correct viewing order (number them 00, 01, 02, 03, etc.)
- If you do not have access to the Topcoder Marvel App Account please contact tgerring@topcoder.com and fajar.mln@gmail.com
- You must include your Topcoder Marvel App URL within yours .Notes file
11) Presentation Screen - 1920x1080 (16:9 Ratio)
- In a RUX challenge, this screen is the way to showcase your concept so keep it simple and make it look good!
- If you were walking into a meeting and needed to sell your idea - use this screen to showcase your concept.
Judging Criteria
Your submission will be judged on the following criteria:
- Overall idea and execution of concepts
- How well does your design align with the objectives of the challenge
- Execution and thoughtfulness put into the solving the problem
- Overall design and user experience
- Cleanliness of screen design and user flow
Target Audience
- Leader of the Distribution team at the company
- Agents, a person that undergo a rigorous training program before they are able to sell their first policy. Agents put their professional experience to work for our customer, helping the customer to choose the coverage they want that is suited to their needs and lifestyle.
Submission & Source Files
Preview Image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it.
Submission File
Submit JPG/PNG for your submission files.
Source Files
All original source files of the submitted design. Files should be created in Adobe Photoshop and saved as a layered PSD file, or Adobe Illustrator as a layered AI file, or Sketch!
Final Fixes
As part of the final fixes phase, you may be asked to modify your graphics (sizes or colors) or modify overall colors. We may ask you to update your design or graphics based on Rolling checkpoint feedback.
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.