REPOST - Iron Mountain Chatbot Implementation

Welcome to Iron Mountain Chatbot Implementation Contest. This contest has been reposted since no submissions won the last contest. We have reposted the contest with a reduced scope.

 

The scope of this contest is not the same as the previous contest. Participants are requested to kindly go through the updated scope and not submit for the old scope.

 

Project Overview

Our client, Iron Mountain, has a website that you can find here. Due to limited resources, they are unable to host live chat on that website between visitors of the website and a human. They wish to use IBM Cognitive Services (through IBM Watson Virtual Agent) to create a chatbot that can act as a chat agent directing the visitors of the website to various pages on the website based on their needs.

 

Contest Details

Our client has a website that you need to check out. Our client wants to create a ChatBot that can respond to queries of users visiting their website. You need to set up a Watson Conversation Workspace to carry this out.

 

For this contest, you need to only concern yourself with the Off-site Records Management Services which has may services under it:

• Off-site Storage

• Document Storage

• Archive Storage

• Records Storage

• Global Research and Policy Center

• Specialist Vault Storage

 

The visitors to our client’s website will want to know the services offered by our client and which service suits their needs. Your ChatBot is expected to:

1. Enquire about customer needs.

2. Provide information about services that match their requirements

3. Share links with the users that can provide additional information, as necessary

4. Gather contact information. We understand that only using the Conversation Workspace, we will not be able to store this information and that is fine. Just ask for it - again, if only relevant.

 

You need to think like our client’s clients - what requirements would you have. What type of questions would you ask to know if our client can meet your expectations. What information would you provide to help our client determine the best type of service to offer. Don’t let the ChatBot be a search engine for our client’s website - it needs to be conversational and even though it’s a bot, the conversation should be natural. Structure your dialogs well. Most importantly - FOCUS. Only deal with the services that we have mentioned above.

 

We will share Live Conversations with you that our client provided, which were from another website of theirs. These interactions happened between humans and not bots. Go through it to determine the type of questions and informations that users will provide.

 

I will also be sharing Personas with you - go through it to determine the background of the website visitor’s and the needs they have that Iron Mountain can fulfill.

Final Submission Guidelines

Create the Watson Conversation Workspace. Share your Conversation Workspace (Export it and upload the files).