Challenge Summary
Welcome to the "RUX - IBM Self Help Portal App Design Concepts Challenge"! In this challenge, we want to re-think and redesign the IBM Collaboration Self Service User Interface, where IBM customers use to search for technical information and solve problems. We are looking for design concepts and new ways to think about the user interface in this challenge. We are looking for your best ideas and concepts to WOW our customer!
Let us know if you have any questions in the forum!
What is a RUX Challenge?
The RUX (Rapid User Experience) challenge uses the same format as our famous LUX Challenge except it is not "Live" at an event. The RUX Challenge Series provides you with an opportunity to show digital leaders from some of the largest companies in the world just how good your concept and user experience (UI/UX) design skills are.
RUX (Rapid User Experience) challenges are fast, fun, and have more chances for you to capture prize money!
Note: You do not need to have RUX challenge experience to join this challenge - Just jump in and give it a try! Make sure to follow the challenge details, the challenge forum and ask questions.
The goal of this challenge is to take the provided design problem, analyze the user experience and provide better design concepts and visual ideas on how the application might look and work!
RUX Challenge Timeline and Rolling Checkpoint
Submission Start: 11/27/2017 at 14:00 PM EST
Rolling Checkpoint Start: 11/28/2017 at 20:00 PM EST
Submission End: 11/30/2017 at 14:00 PM EST
We are offering 5 Prizes Placements:
1) 1st Placement: $2000
2) 2nd Placement: $1500
3) 3rd Placement: $1000
4) 4th Placement: $750
5) 5th Placement: $500
- Plus 8 placements for Rolling Checkpoint prizes @ $50 each!
Note: Important Rolling Checkpoint Details
- Trevor Gerring [tgerring] will be available for early submissions and Rolling Feedback!
- We will answer questions and provide Rolling Feedback as fast as possible.
- You must watch the Forum for your feedback!
* All initial qualifying checkpoint submissions will win $50 (8 Placements)
Challenge Goals
The goal of the redesign is to allow users to be more self-sufficient in order to reduce the number of support tickets they open and phone calls to IBM for help. We are looking for new and exciting User Experiences. An experience that is sticky and makes the navigation and the usability a leading design element. We want to challenge the norm or traditional site flows and navigation structures. Think outside the box and show us your ideas!
Documentation
- Wireframes (PPT): https://drive.google.com/file/d/1axAXeykcvWscslpk0811lvjQQ0L_aguK/view?usp=sharing
- The client has put together a demo based on the wireframes. Treat it as references only. It should give you a way to visualize the user flows. We are looking for UI and design concepts. We can and should completely redesign this to make it more engaging, and user-friendly. Demo App: http://higgins.eu-gb.mybluemix.net/#/
Screen Requirements
We are looking and open to concepts and ideas here. While the wireframes are a good start to understanding the user flow, they should be taken ONLY as references and not a "wireframes".
1) Landing Page
PPT page 1
- Dashboard and default page when user opens the portal
- Different access to non-logged and logged in user. Without going in to check, it can be reflected as a login option vs. link to profile type visualization. This page doesn't have any upvote/comment/interact/input restriction.
- Needs the ability to perform a search without being logged in.
- If the user wants to participate (upvote/downvote, comment, etc.) they need to log in.
- Main Navigations: Search, Forum, Enhancements, Config Storage
- What else can be provided here? Show us your ideas! This is the main page of the site so it should be engaging and visually exciting. Remember, we are looking for new and inventive ways of navigating the sites. For ex, Direct links to "open issues" or a summary section that includes recent updates to given issues or similar are the kinds of things we would expect to see people "add" here, but I don't know that it's obvious what "kinds" of things a person might add. Especially, again if a user is authenticated we could give them some benefit from the front page outside of the core functional pieces we are doing right now.
2) Search Flows
PPT page 2,3,4,5,6
- How can we step up and provide a better search flow and layout? Cognitive search? Image Search? Multi-search? How do we perform an advanced search?
- Define search categories (These are all product names): "Workspace, Connections, Notes, Cloud, Traveler, Domino, Sametime". Can we make these search flow steps better? How about if the user was not clear about what they looking for, how do we guide them to the right choice? There might be other ways they could be grouped/or activate a switch that describes the software stack that underpins a given product set/family or the like. The community will neither know these are each products, nor naturally think of how they could define any alternate search categories w/o some help.
- Once a user selects the category, they will need to enter the search query and then perform search. How can we improve the search experience to a new level here? Some Personalization? History like Recent search query or Popular FAQ? Etc?
- The Search Results list will be grouped based on the different sources (Google, Google/Lotus.com, IBM Support, Test/Forum). It's too crowded right now and the scrolled frame area is not giving the best User Experience. How can we improve the search results page overall?
- Search Result content consists of Title, Short Description, and Link. Is there any way to make the appearance of search content looks more interesting and useful? Also, right now, if we click the title of search content, it will expand/collapse the content to save space, should we keep the interactions here? Again, show us your ideas for the best user experience
- It is very important that a user is able to move in and out of search results and details. The user should not lose the context of what the search results where (or what they searched for) when viewing the details of a result. This user interaction should be easy, fast, and fluid, with the ability to preview documents ideally.
- Show us new ideas to improve the search flows overall. We want a super easy to use and streamlined experience.
3) Forum Flows
PPT page 9,10
- Forum functionality should follow normal forum conventions of feeds, favorites, up/down voting, comments, pinned items, etc.
- What are the best interactions for the forum? Can we filter the forum content?
- Personalization feature?
- How should forum content details look to give the best reading experience?
- Ability to see forum feeds easily
- Forum Statistics? People Statistics? How valid is the forum post? Should I open the forum post? How do I know it will be interesting or relevant to what I need? Etc.
- How to post a new thread in the forum? How to reply to a forum thread? How to report forum thread that's showing inappropriate content?
- Show us your best idea to manage and view the forum! Again, the general user flows outlined is just an example. We are looking for the best user experience overall here.
4) Any Additional Functionality or Screens
- Do you have any additional concepts or ideas for this Platform? We would love to see them
- We are open and looking for your ideas and UX solutions
5) Presentation Screen - 1920x1080 (16:9 Ratio)
- In a RUX challenge, this screen is the way to showcase your concept so keep it simple and make it look good!
- If you were walking into a meeting and needed to sell your idea - use this screen to showcase your concept.
Screen Sizes
This application is going to be developed as a Responsive Web Application:
- Desktop: 1366px width with Height adjusting accordingly
- Mobile: 750px width with Height adjusting accordingly
Design Branding
- Font: We are using IBM's new open source font "Plex" - IBM Plex Font
- Colors and style are open to the designers. Your branding selection should be customer focused
- This should be a professional looking application with an engaging and modern look
- We are looking for your concepts and ideas to improve the UI/UX
MarvelApp Prototype
- We need you to upload your screens to Marvel App.
- Please send your Marvel app request to fajar.mln@gmail.com (Challenge Copilot)
- You MUST include your Marvel app URL (in your marvel app prototype, click on share and then copy the link & share it within your notes while you upload).
Judging Criteria
Your submission will be judged on the following criteria:
- Overall idea and execution of concepts
- How well does your design align with the objectives of the challenge
- Execution and thoughtfulness put into the solving the problem
- Overall design and user experience
- Cleanliness of screen design and user flow
Target Audience
- Current and future IBM Customers
Submission & Source Files
Preview Image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it.
Submission File
- Submit JPG/PNG for your submission files.
- Submit Marvel App for your design.
Source Files
All original source files of the submitted design. Files should be created in Adobe Photoshop, Illustrator, or Sketch!
Final Fixes
This RUX might have Final Fixes!
Let us know if you have any questions in the forum!
What is a RUX Challenge?
The RUX (Rapid User Experience) challenge uses the same format as our famous LUX Challenge except it is not "Live" at an event. The RUX Challenge Series provides you with an opportunity to show digital leaders from some of the largest companies in the world just how good your concept and user experience (UI/UX) design skills are.
RUX (Rapid User Experience) challenges are fast, fun, and have more chances for you to capture prize money!
Note: You do not need to have RUX challenge experience to join this challenge - Just jump in and give it a try! Make sure to follow the challenge details, the challenge forum and ask questions.
The goal of this challenge is to take the provided design problem, analyze the user experience and provide better design concepts and visual ideas on how the application might look and work!
RUX Challenge Timeline and Rolling Checkpoint
Submission Start: 11/27/2017 at 14:00 PM EST
Rolling Checkpoint Start: 11/28/2017 at 20:00 PM EST
Submission End: 11/30/2017 at 14:00 PM EST
We are offering 5 Prizes Placements:
1) 1st Placement: $2000
2) 2nd Placement: $1500
3) 3rd Placement: $1000
4) 4th Placement: $750
5) 5th Placement: $500
- Plus 8 placements for Rolling Checkpoint prizes @ $50 each!
Note: Important Rolling Checkpoint Details
- Trevor Gerring [tgerring] will be available for early submissions and Rolling Feedback!
- We will answer questions and provide Rolling Feedback as fast as possible.
- You must watch the Forum for your feedback!
* All initial qualifying checkpoint submissions will win $50 (8 Placements)
Challenge Goals
The goal of the redesign is to allow users to be more self-sufficient in order to reduce the number of support tickets they open and phone calls to IBM for help. We are looking for new and exciting User Experiences. An experience that is sticky and makes the navigation and the usability a leading design element. We want to challenge the norm or traditional site flows and navigation structures. Think outside the box and show us your ideas!
Documentation
- Wireframes (PPT): https://drive.google.com/file/d/1axAXeykcvWscslpk0811lvjQQ0L_aguK/view?usp=sharing
- The client has put together a demo based on the wireframes. Treat it as references only. It should give you a way to visualize the user flows. We are looking for UI and design concepts. We can and should completely redesign this to make it more engaging, and user-friendly. Demo App: http://higgins.eu-gb.mybluemix.net/#/
Screen Requirements
We are looking and open to concepts and ideas here. While the wireframes are a good start to understanding the user flow, they should be taken ONLY as references and not a "wireframes".
1) Landing Page
PPT page 1
- Dashboard and default page when user opens the portal
- Different access to non-logged and logged in user. Without going in to check, it can be reflected as a login option vs. link to profile type visualization. This page doesn't have any upvote/comment/interact/input restriction.
- Needs the ability to perform a search without being logged in.
- If the user wants to participate (upvote/downvote, comment, etc.) they need to log in.
- Main Navigations: Search, Forum, Enhancements, Config Storage
- What else can be provided here? Show us your ideas! This is the main page of the site so it should be engaging and visually exciting. Remember, we are looking for new and inventive ways of navigating the sites. For ex, Direct links to "open issues" or a summary section that includes recent updates to given issues or similar are the kinds of things we would expect to see people "add" here, but I don't know that it's obvious what "kinds" of things a person might add. Especially, again if a user is authenticated we could give them some benefit from the front page outside of the core functional pieces we are doing right now.
2) Search Flows
PPT page 2,3,4,5,6
- How can we step up and provide a better search flow and layout? Cognitive search? Image Search? Multi-search? How do we perform an advanced search?
- Define search categories (These are all product names): "Workspace, Connections, Notes, Cloud, Traveler, Domino, Sametime". Can we make these search flow steps better? How about if the user was not clear about what they looking for, how do we guide them to the right choice? There might be other ways they could be grouped/or activate a switch that describes the software stack that underpins a given product set/family or the like. The community will neither know these are each products, nor naturally think of how they could define any alternate search categories w/o some help.
- Once a user selects the category, they will need to enter the search query and then perform search. How can we improve the search experience to a new level here? Some Personalization? History like Recent search query or Popular FAQ? Etc?
- The Search Results list will be grouped based on the different sources (Google, Google/Lotus.com, IBM Support, Test/Forum). It's too crowded right now and the scrolled frame area is not giving the best User Experience. How can we improve the search results page overall?
- Search Result content consists of Title, Short Description, and Link. Is there any way to make the appearance of search content looks more interesting and useful? Also, right now, if we click the title of search content, it will expand/collapse the content to save space, should we keep the interactions here? Again, show us your ideas for the best user experience
- It is very important that a user is able to move in and out of search results and details. The user should not lose the context of what the search results where (or what they searched for) when viewing the details of a result. This user interaction should be easy, fast, and fluid, with the ability to preview documents ideally.
- Show us new ideas to improve the search flows overall. We want a super easy to use and streamlined experience.
3) Forum Flows
PPT page 9,10
- Forum functionality should follow normal forum conventions of feeds, favorites, up/down voting, comments, pinned items, etc.
- What are the best interactions for the forum? Can we filter the forum content?
- Personalization feature?
- How should forum content details look to give the best reading experience?
- Ability to see forum feeds easily
- Forum Statistics? People Statistics? How valid is the forum post? Should I open the forum post? How do I know it will be interesting or relevant to what I need? Etc.
- How to post a new thread in the forum? How to reply to a forum thread? How to report forum thread that's showing inappropriate content?
- Show us your best idea to manage and view the forum! Again, the general user flows outlined is just an example. We are looking for the best user experience overall here.
4) Any Additional Functionality or Screens
- Do you have any additional concepts or ideas for this Platform? We would love to see them
- We are open and looking for your ideas and UX solutions
5) Presentation Screen - 1920x1080 (16:9 Ratio)
- In a RUX challenge, this screen is the way to showcase your concept so keep it simple and make it look good!
- If you were walking into a meeting and needed to sell your idea - use this screen to showcase your concept.
Screen Sizes
This application is going to be developed as a Responsive Web Application:
- Desktop: 1366px width with Height adjusting accordingly
- Mobile: 750px width with Height adjusting accordingly
Design Branding
- Font: We are using IBM's new open source font "Plex" - IBM Plex Font
- Colors and style are open to the designers. Your branding selection should be customer focused
- This should be a professional looking application with an engaging and modern look
- We are looking for your concepts and ideas to improve the UI/UX
MarvelApp Prototype
- We need you to upload your screens to Marvel App.
- Please send your Marvel app request to fajar.mln@gmail.com (Challenge Copilot)
- You MUST include your Marvel app URL (in your marvel app prototype, click on share and then copy the link & share it within your notes while you upload).
Judging Criteria
Your submission will be judged on the following criteria:
- Overall idea and execution of concepts
- How well does your design align with the objectives of the challenge
- Execution and thoughtfulness put into the solving the problem
- Overall design and user experience
- Cleanliness of screen design and user flow
Target Audience
- Current and future IBM Customers
Submission & Source Files
Preview Image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72dpi and place a screenshot of your submission within it.
Submission File
- Submit JPG/PNG for your submission files.
- Submit Marvel App for your design.
Source Files
All original source files of the submitted design. Files should be created in Adobe Photoshop, Illustrator, or Sketch!
Final Fixes
This RUX might have Final Fixes!
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.