Challenge Overview
Welcome to Iron Mountain Chatbot Implementation - Part 3 Contest. As part of this contest, we will improve our existing ChatBot to support additional services offered by our client.
Project Overview
Our client, Iron Mountain, has a website that you can find here. Due to limited resources, they are unable to host live chat on that website between visitors of the website and a human. They wish to use IBM Cognitive Services (through IBM Watson Virtual Agent) to create a chatbot that can act as a chat agent directing the visitors of the website to various pages on the website based on their needs.
Contest Details
Our client has a website that you need to check out. Our client wants to create a ChatBot that can respond to queries of users visiting their website. We launched a contest earlier where we only focused on couple of services offered by our client.
For this contest, we would like you to correct the existing chatbot based on the feedback from our client as well as update the ChatBot to handle queries for the following services:
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Technology Escrow
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Accutrac Solution for Records Management
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Professional Services
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Iron Mountain Connect
The visitors to our client’s website will want to know the various services offered by our client and which service suits their needs. Your ChatBot is expected to:
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Enquire about customer needs.
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Provide information about services that match their requirements
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Share links with the users that can provide additional information, as necessary
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Gather contact information. We understand that only using the Conversation Workspace, we will not be able to store this information and that is fine. Just ask for it - again, if only relevant.
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Direct them to Sales as needed
You need to think like our client’s clients - what requirements would you have. What type of questions would you ask to know if our client can meet your expectations. What information would you provide to help our client determine the best type of service to offer. Don’t let the ChatBot be a search engine for our client’s website - it needs to be conversational and even though it’s a bot, the conversation should be natural. Structure your dialogs well. Most importantly - FOCUS. Only deal with the services that we have mentioned above.
We will share Live Conversations with you that our client provided, which were from another website of theirs. These interactions happened between humans and not bots. Go through it to determine the type of questions and informations that users will provide.
I will also be sharing Personas with you - go through it to determine the background of the website visitor’s and the needs they have that Iron Mountain can fulfill.
Finally, I will be sharing our existing Conversation Workspace. You are not creating a new Workspace. You will be enhancing the existing one.
Final Submission Guidelines
Update the Watson Conversation Workspace. Share your Conversation Workspace (Export it and upload the files). Optionally, host your Chatbot and share the url where we can interact with your Chatbot.