Challenge Summary
Challenge Summary
Welcome to the "Firefly Visual IVR App Design Challenge". In this challenge, we need your creative thoughts to create the visual version of the IVR (Interactive Voice Response) system of Firefly Insurance Group.
Read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. Let us know if you have any questions in the challenge forum!
Read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. Let us know if you have any questions in the challenge forum!
Challenge Objectives
- Develop app design based on the input.
- 5 mobile screens.
- Has to be suitable for both IOS and Android devices.
- 5 mobile screens.
- Has to be suitable for both IOS and Android devices.
Round 1
Submit your initial designs for a checkpoint feedback.Round 2
Submit your final designs with all checkpoint feedback implemented.Project Background
- Firefly Insurance Group is a US Insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products.
- The purpose of this project is to create the visual version of Firefly IVR (Interactive Voice Response) system. When a customer calls Firefly customer service an option is to be given them over the phone to launch a web app in the phone's browser for visual IVR. The visual IVR will guide the customer through the same menus and submenus, so they can choose the suitable service they want to use.
- At any point the customer should be able to get connected to a representative through the IVR call.
- The purpose of this project is to create the visual version of Firefly IVR (Interactive Voice Response) system. When a customer calls Firefly customer service an option is to be given them over the phone to launch a web app in the phone's browser for visual IVR. The visual IVR will guide the customer through the same menus and submenus, so they can choose the suitable service they want to use.
- At any point the customer should be able to get connected to a representative through the IVR call.
Screen Requirements
Please create the following screens for this challenge:
- 01. Main menu
- 02. Sub menu: Use “Policy Information” option from above (we would like to see the options here on what would be better either taking customer to a new screen or same screen with accordion style on giving the options as submenu. Any other options).
- 03. Customer authentication: Authentication will be a combination of policy number + zip code or account number + zip code. Policy number can be 9 digits and you can start with 1 or 9. If it starts with 1 it will be Auto policy, if it starts with 9 it will be Fire policy. Customer can have 1 or many policies.
- 04. Policy number(s) details associated with this customer that customer can select.
- 05. Let’s assume customer selected option 2 ‘Billing Inquiry’. Display Billing Amount Due and due date for the policy customer selected in step 4.
- 06. Additional requirements:
Menu options:
- Make a payment
- Update existing policy
- Update Billing Information
- File a claim
- Policy Information
- Make a payment
- Update existing policy
- Update Billing Information
- File a claim
- Policy Information
- 02. Sub menu: Use “Policy Information” option from above (we would like to see the options here on what would be better either taking customer to a new screen or same screen with accordion style on giving the options as submenu. Any other options).
Options:
- Claims
- Billing Inquiry
- Password reset
- Website help
- Agent information
- ID Card
- Claims
- Billing Inquiry
- Password reset
- Website help
- Agent information
- ID Card
- 03. Customer authentication: Authentication will be a combination of policy number + zip code or account number + zip code. Policy number can be 9 digits and you can start with 1 or 9. If it starts with 1 it will be Auto policy, if it starts with 9 it will be Fire policy. Customer can have 1 or many policies.
- 04. Policy number(s) details associated with this customer that customer can select.
- 05. Let’s assume customer selected option 2 ‘Billing Inquiry’. Display Billing Amount Due and due date for the policy customer selected in step 4.
- 06. Additional requirements:
At any point of the conversation flow customer should have an option to:
- Go Back
- End the call
- Talk to a rep
- Request for a call back
- Go Back
- End the call
- Talk to a rep
- Request for a call back
Branding Guidelines
Please consider the below guidelines during your design process:
- Style guide Link
- Typography is opened to designers.
- Typography is opened to designers.
Form Factor
- Mobile portrait: 750 px x 1334 px
Target Audience
Firefly Insurance Group’s customers
Judging Criteria
Your submission will be judged on the following criteria:
Final Deliverables
For submission you have to upload a zip file that contains the following 4 files:
- How well you plan the user experience and capture your ideas visually.
- Innovation in your concepts
- Cleanliness of your graphics and design.
- Overall design, UI and user experience.
- Consistency across the UX/UI
- Comply to Firefly branding Standards
- Innovation in your concepts
- Cleanliness of your graphics and design.
- Overall design, UI and user experience.
- Consistency across the UX/UI
- Comply to Firefly branding Standards
Final Delicerables
- All original source files.
- Files should be created in Adobe Photoshop and saved as a layered PSD file, Adobe Illustrator, Sketch or Adobe XD
- Marvel prototype
- Files should be created in Adobe Photoshop and saved as a layered PSD file, Adobe Illustrator, Sketch or Adobe XD
- Marvel prototype
Marvel Prototype
We need you to upload your screens to Marvelapp.- Please send your marvel app request to pere.viktoria@gmail.com
- You MUST include your Marvel app URL in your declarations.txt (in your marvel app prototype, click on share and then copy the link).
- You MUST include your Marvel app URL in your declarations.txt (in your marvel app prototype, click on share and then copy the link).
Submission & Source Files
Final Deliverables
For submission you have to upload a zip file that contains the following 4 files:
Source.zip – All original source files.
All source files of all graphics created in either Adobe Photoshop, Illustrator (Might need to be converted to PSD later), XD or Sketch and saved as editable layer
Submission.zip – PNG/JPG files
Submit JPG/PNG image files based on Challenge submission requirements stated above.
preview.png – Your preview image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72 dpi and place a screenshot of your submission within it.
declarations.txt – All your declarations and notes
This file must contain your notes if any, fonts, stock art declarations and your Marvel project URL.
All source files of all graphics created in either Adobe Photoshop, Illustrator (Might need to be converted to PSD later), XD or Sketch and saved as editable layer
Submission.zip – PNG/JPG files
Submit JPG/PNG image files based on Challenge submission requirements stated above.
preview.png – Your preview image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72 dpi and place a screenshot of your submission within it.
declarations.txt – All your declarations and notes
This file must contain your notes if any, fonts, stock art declarations and your Marvel project URL.
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.