Challenge Summary
Welcome to the "Firefly Visual IVR App Design Concepts Challenge". In this challenge, we are looking for your creative "concepts" to create a new/unique visual version of the IVR (Interactive Voice Response) system for Firefly Insurance Group.
This is a design concepts challenge so we really are looking for unique/new approaches to this design problem. Key is making sure your concept is also usable/engaging user experience.
This is a repost of a previous challenge focused on design concepts! Read the challenge specification and let us know what question you have in the challenge forum.
CHALLENGE OBJECTIVES
- New design concepts focused on a visual IVR experience
- Capture the step-by-step of your concepts UX (needs to be understood)
- The design will be a hybrid for both IOS and Android devices.
- We are looking for new concepts and approaches to the potential of this customer experience
- Are their different ways to navigate?
- Do not resubmit ideas from the previous challenge
- The checkpoint is critical for us to provide you feedback on your concept and direction. Provide something for us to help guide you.
- Provide a MarvelApp link.
- Your completed design concept
- User experience can be followed and understood.
- All details in the challenge specification have been thought about and captured.
- Provide a MarvelApp link.
03. Customer Authentication:
Authentication will be a combination of policy number + zip code or account number + zip code. Policy number can be 9 digits and you can start with 1 or 9. If it starts with 1 it will be Auto policy, if it starts with 9 it will be Fire policy. Customer can have 1 or many policies.
04. Policy number(s)
Details associated with this customer that a customer can select.
05. Billing Inquiry
Let’s assume customer selected option 2 ‘Billing Inquiry’. Display the Billing Amount Due and due date for the policy customer selected in step 4.
06. Additional requirements:
At any point in the conversation flow, the customer should have an option to:
- Go Back (is this easy to understand?)
- End the call
- Talk to a rep
- Request for a callback
BRANDING GUIDELINES
Please consider the below colors during your design process:
- Style guide Link
FORM FACTOR
- Mobile portrait: 750 px x 1334 px
TARGET AUDIENCE
Firefly Insurance Group’s customers (You could be a customer!)
JUDGING CRITERIA
Your submission will be judged on the following criteria:
- Did you try something new? We are looking for new approach to this experience/flow.
- Innovation in your concepts
- Cleanliness of your graphics and design.
- Does your user flow make sense?
FINAL DELIVERABLES
- All original source files.
- Files should be created in Adobe Photoshop and saved as a layered PSD file, Adobe Illustrator, Sketch or Adobe XD
- Marvel Prototype
MARVEL PROTOTYPE
You will need you to upload your screens to Marvelapp.
- You MUST include your Marvel app URL in your declarations.txt (in your marvel app prototype, click on share and then copy the link).
SUBMISSION & SOURCE FILES
Final Deliverables
For submission you have to upload a zip file that contains the following 4 files:
Source.zip – All original source files.
All source files of all graphics created in either Adobe Photoshop, Illustrator (Might need to be converted to PSD later), XD or Sketch and saved as an editable layer
Submission.zip – PNG/JPG files
Submit JPG/PNG image files based on Challenge submission requirements stated above.
preview.png – Your preview image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72 dpi and place a screenshot of your submission within it.
declarations.txt – All your declarations and notes
This file must contain your notes if any, fonts, stock art declarations, and your Marvel project URL.
This is a design concepts challenge so we really are looking for unique/new approaches to this design problem. Key is making sure your concept is also usable/engaging user experience.
This is a repost of a previous challenge focused on design concepts! Read the challenge specification and let us know what question you have in the challenge forum.
CHALLENGE OBJECTIVES
- New design concepts focused on a visual IVR experience
- Capture the step-by-step of your concepts UX (needs to be understood)
- The design will be a hybrid for both IOS and Android devices.
Round 1
Checkpoint Review- We are looking for new concepts and approaches to the potential of this customer experience
- Are their different ways to navigate?
- Do not resubmit ideas from the previous challenge
- The checkpoint is critical for us to provide you feedback on your concept and direction. Provide something for us to help guide you.
- Provide a MarvelApp link.
Round 2
Final Review- Your completed design concept
- User experience can be followed and understood.
- All details in the challenge specification have been thought about and captured.
- Provide a MarvelApp link.
PROJECT BACKGROUND
Firefly Insurance Group is a US Insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products.
The goal of this challenge is to create new design concepts for the potential (new) visual version of Firefly IVR (Interactive Voice Response) system. When a customer calls the Firefly customer service there is an option for the customer to launch a web app in their phone's browser for visual IVR. The visual IVR will guide the customer through the same menus and submenus, so they can choose the suitable service they want to use. Think of new ways of engaging the user in this interface (not your normal mobile menu/submenu approaches)
At any point, the customer is still able to connect to a representative through the IVR call.
WHAT IS IVR?
Here is an in-depth explanation of IVR:
SCREEN REQUIREMENTS
Please think through the following screens:
01. Main IVR Menu
Menu options:
- Make a payment
- Update existing policy
- Update Billing Information
- File a claim
- Policy Information
02. IVR Sub-Menu
Show the “Policy Information” option Sub-Menu from above (any unique approaches to this?)
1. Either taking the customer to a new screen
2. Or to the same screen with accordion style options as a submenu.
3. Any other options or thoughts for this?
Options:
- Claims
- Billing Inquiry
- Password reset
- Website help
- Agent information
- ID Card
- Billing Inquiry
- Password reset
- Website help
- Agent information
- ID Card
03. Customer Authentication:
Authentication will be a combination of policy number + zip code or account number + zip code. Policy number can be 9 digits and you can start with 1 or 9. If it starts with 1 it will be Auto policy, if it starts with 9 it will be Fire policy. Customer can have 1 or many policies.
04. Policy number(s)
Details associated with this customer that a customer can select.
05. Billing Inquiry
Let’s assume customer selected option 2 ‘Billing Inquiry’. Display the Billing Amount Due and due date for the policy customer selected in step 4.
06. Additional requirements:
At any point in the conversation flow, the customer should have an option to:
- Go Back (is this easy to understand?)
- End the call
- Talk to a rep
- Request for a callback
BRANDING GUIDELINES
Please consider the below colors during your design process:
- Style guide Link
FORM FACTOR
- Mobile portrait: 750 px x 1334 px
TARGET AUDIENCE
Firefly Insurance Group’s customers (You could be a customer!)
JUDGING CRITERIA
Your submission will be judged on the following criteria:
- Did you try something new? We are looking for new approach to this experience/flow.
- Innovation in your concepts
- Cleanliness of your graphics and design.
- Does your user flow make sense?
FINAL DELIVERABLES
- All original source files.
- Files should be created in Adobe Photoshop and saved as a layered PSD file, Adobe Illustrator, Sketch or Adobe XD
- Marvel Prototype
MARVEL PROTOTYPE
You will need you to upload your screens to Marvelapp.
- You MUST include your Marvel app URL in your declarations.txt (in your marvel app prototype, click on share and then copy the link).
SUBMISSION & SOURCE FILES
Final Deliverables
For submission you have to upload a zip file that contains the following 4 files:
Source.zip – All original source files.
All source files of all graphics created in either Adobe Photoshop, Illustrator (Might need to be converted to PSD later), XD or Sketch and saved as an editable layer
Submission.zip – PNG/JPG files
Submit JPG/PNG image files based on Challenge submission requirements stated above.
preview.png – Your preview image
Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72 dpi and place a screenshot of your submission within it.
declarations.txt – All your declarations and notes
This file must contain your notes if any, fonts, stock art declarations, and your Marvel project URL.
Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. It is important that you monitor any updates provided by the client or Studio Admins in the forums. Please post any questions you might have for the client in the forums.