JUNO Customer Digital Experience Platform Desktop Concepts Design Challenge

Welcome to the "JUNO Customer Digital Experience Platform Desktop Concepts Design Challenge". In this challenge, we need your creativity to come up with a UI Design for a digital self-serve tool that serves as a “one-stop-shop” for U.S. customers of our insurer client, that can also be utilized by employees and brokers in a responsive website.

Read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. Let us know if you have any questions in the challenge forum!

Challenge Objectives

• User interface design
• Desktop 1366px width

Round 1

Submit your initial designs for checkpoint feedback
•   1. Main Page
•   2. My Policies
•   3. Risk Matrix
•   4. Claims

Round 2

Submit your final designs for all the screens with all checkpoint feedback implemented
•   1. Main Page
•   2. My Policies
•   3. Risk Matrix
•   4. Claims
•   5. Profile

Project Background

• Commercial Insurers are providing sophisticated digital self serve tools allowing customers access to loss details, policy, billing, multinational premium payment tracking, implementation status and premium audit along with notification functionality. 
• Our client’s customers have consistently expressed interest in digital tools and have explicitly asked for on-demand and centralized access to key insurance information. 
• The purpose is to design a UI Minimum Viable Product (MVP) with enough features and functionality to deliver on key customer needs based on 6 core knowledge areas: Contacts, Policies and Endorsements, Risk Engineering, Claims, Industry Insights and Billing (incl. calendar).

 

Users/Roles

The application may have different user types which have different permissions, meaning that not all the areas will be available for them. In this challenge though we will concentrate on the master user, who will have access to all the areas.

 

Screens/Features

Please make sure your design includes the following screens and functions. As we are developing an MVP, only selected functions are required for this challenge.

 

1. Main Page: Get visibility of relevant and timely information at a glance 

• Links to all modules of the application
• Links to external and international applications, that are not the part of DXP (Digital Experience Platform)
• My Contacts: Include photo, name, email and phone number for up to 10 contacts 
• Promotional space: To feature 3-5 highlighted features with imagery, title and “Learn more” call to action 
• Events: Calendar of events with image, title, date, time and click for more information/register. Note: event volume will vary, some months/weeks may be lighter. 

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2. My Policies: Review and manage policies and endorsements 

• User should only see summary of U.S. Domestic policies and endorsements based on permissions in initial setup 
• International customers will also see a link to “View my International policies” based on permissions 
• Chart displays a summary of policies and endorsements by LOB, policy period, type (policy/endt), description, symbol and number with link to attachments.

• Standardized form populates with policy information, user name/email and user inputs remaining data 
• Email is sent to broker and underwriter 
• Log of requests is generated in the tool 

• Filter/sort across summary chart dimensions 
• Export summary chart 
• View/save/print 
• attachment(s) 
• Individual and bulk attachment download 
• Click “View my International policies” with seamless login to Policies section on external JUNO systems. 
• Click to report an error on a policy or endorsement 

3. Risk Matrix: Access related information and request risk management services 

• User clicks on a specific focus area to view a curated list of 
  • Services: Company services and third party services with service strategy, delivery (in person or remote), description and link to 1) More information and/or 2) Contact 
    • Standardized form populates with key information and user inputs remaining data 
  • Hot Topics: Includes key content such as white papers, checklists, and more applicable to the customer’s industry and the selected area of risk (Title, PDF image and short description with click for more) 
  • Though leadership content: Content to be pulled directly from company website (Title, image, date published type (e.g. article, blog, etc) and short description with click for more) 

• Click to request more information/request for an agent or broker
• Tagged/searchable:
  • Hot Topics, services and thought leadership content 
• “Featured/Recommended/ Popular" call outs 

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4. Claims: Report/follow up on a claims and access insights 

• Expectation setting (e.g. “What’s the process?”)
• Instructions and resources based on claim type selection 
• Online forms to facilitate intake based on claim type selection 
  • Simple questions + pre-filled information
• Ability to upload supporting documents
• Information that clearly and simply outlines what is covered 

• Experience contained within tool – with the exception of Claims Insights system 
• Seamless login to Claims Insights System 
• Notification set up and management 

• Accident/Loss Details - How, when and where the accident/loss occurred, including the severity of damages/injuries sustained, if applicable. 
• Accident/Loss Location Details - The physical address or location to where the accident occurred. If the specific address/location is unknown, provide the state and/or county of where the accident took place. 
• Contact Information - Contact information for the insured’s representative most knowledgeable about the claim. 
• Claimant Details - Claimant/company name, contact information, date of birth, social security number and other available information in order to comply with insurance claim handling/reporting guidelines. 
• Insured Name - The entity and/or company name that has a policy with insurance company. 
• Parent Company Name - The parent company name, doing business as (DBA), program or management company name to which your location, entity, subsidiary or franchise, or business is associated. 
• Reporter Information - The name and relationship of the person reporting the claim in the event additional information is needed. 
• Site Code - The site, store, branch or job number associated with your account’s specific location. 
• Environmental Exposure - Indicate if there was a spill or other environmental exposure (i.e. accidental release of hazmat, diesel fuel, other regulated materials, etc.) that may require emergency environmental clean-up. 
• Injury Details - The nature and severity of injuries and body parts affected, including if the accident resulted in death sustained by drivers, passengers and/or pedestrians related to the accident. 
• Property Damages - The types and severity of damages to physical and/or personal property involved in the accident and who owns the property. 
• Vehicle Details - Details for all vehicles involved in the accident, including the type and severity of damages to each vehicle, if applicable. If available, indicate where the vehicles are located.

5. Profile: User’s own information with edit feature.

 

Target Audience

• U.S. customers of JUNO, company employees and brokers.

 

Judging Criteria

Your submission will be judged on the following criteria:

• Overall idea and execution of concepts.
• How well do the designs align with the objectives of the challenge.
• The overall design and user experience.
• Cleanliness of screen design and user flow.
• Attention to details 

 

Form Factors

Please make sure your design supports these form factors:

• In-scope
  • Desktop
• Out of scope (though keep in mind)
  • Tablet portrait and landscape
  • Mobile landscape

 

Branding Guidelines

• Branding guidelines can be found in the challenge assets.

 

Design Assets

• We attached some input you have to consider for this challenge.

 

Final Deliverables

• All original source files.
• Files should be created in Adobe Photoshop and saved as a layered PSD file, Adobe Illustrator or as a layered AI file, Sketch or Adobe XD file.
• Marvel Prototype
  • We need you to upload your screens to Marvel App.
  • Please send your marvel app request to pere.viktoria@gmail.com 
  • You MUST include your Marvel app URL as a text file in your final submission labeled “MarvelApp URL” (in your marvel app prototype, click on share and then copy the link).

 

Submission & Source Files

Final Deliverables

For submission you have to upload a zip file that contains the following 4 files:

• Source.zip – All original source files.

    All source files of all graphics created in vector format in either Adobe Illustrator or any similar software should be saved as editable files. 

• Submission.zip – PNG/JPG files

    Submit JPG/PNG image files based on Challenge submission requirements stated above. 

• preview.png – Your preview image

    Please create your preview image as one (1) 1024x1024px JPG or PNG file in RGB color mode at 72 dpi and place a screenshot of your submission within it.

• declarations.txt – All your declarations and notes

    This file must contain your notes if any, fonts, stock art used and your Marvel app link.