Smartphone Screen Check Ideation

Welcome to "Screen Check Ideation Challenge". In this challenge, we are looking for ideas on how to verify if a touch screen of a mobile device is fully functional or not.
 

Project Background

Our client is one of the leading insurance providers and one of its insurance type is for smartphones. They now have a method for making the insurance however, most of the claim requests are not genuine. 

Currently, we are offering a "self-service" solution to insure smartphones, but during the process/journey of insuring the smartphones, we don't have any way to detect if the screen of the smartphone is working properly or it is broken. We want to find a way to detect if the screens work before insuring the phone. If the glass is broken but the screen works perfectly we will still insure the smartphone. We need to add some additional steps (that are simple and quick) that the client must go through in order for us to check that their screen is functioning. As our users are the end customer we need any solution to be simple and fun, gamifying the experience would be a great plus.
 

Challenge Requirements

• We need to have an application that can run in both Android and iOS and also in Mobile web browsers. There is no tech stack limitation here.
• The main goal of the application:
  • While insuring smartphones,  there is no way to detect if the screen of the smartphone is working properly or is crashed. We need to find a way to detect if the screens work. 
  1. If the screen works fine, we insure the smartphone
  2. If the glass is broken but the screen works perfectly we insure the smartphone
  3. If the glass is broken and the screen does not work, we do not want to insure the smartphone
  4. If the glass is not broken and the screen does not work, we do not want to insure the smartphone
• All possible gestures must be checked
• Some questions we need to answer:
  • From an overall business perspective, how do we ensure that a smartphone screen works when it is being insured?
  • From a user experience perspective, how do we ensure the solution is simple, fun and gamified?
  • From a technical perspective, how do we implement such a solution? Which technology stack should we use?
  • From an ecosystem perspective, the solution should allow Third Party System Integration i.e. integration with an external application or system, and ability to post retrieve data. How do we ensure that?
  • Overall, what are the risks we may be overlooking in your proposed approach? 
  • Is there any possibility of detection of broken screens or hardware damage?
• Also, we need to determine if the mobile device being checked is the one being insured (very important)

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Additional Requirements (minor)

• Once the insurance is purchased, if the screen stops working due to any reason, is there any way of detecting and notifying the insurer?
• While filing for a claim, how can the insurer know that the claim is genuine?

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Judging Criteria

• Able to find whether the screen working correctly or not
• Feasible Solution that can be implemented
• User experience of the screens

 

Ideation Challenge Rules

• The challenge will have 6 days duration.
• The first 3 days members can submit their ideas for a Checkpoint review that will happen 72h after registration is open. This is an informal review that will be sent directly to the member. The best 5 submissions will win $100 each.
• Checkpoint submission will end on 12/09/2019 2am EST.
• At the end of the 6 days submission, we will have the final review.
• Even if you don't submit to checkpoint review you can still submit for final review.

 

Final Submission Guidelines

Zip file with

• White paper that describe member's findings and approach to build the solution
• Technical Architecture Diagram and development requirements
• Mock/Rough sketches for User experience Flow