Odyssey Banking App - Account Servicing Web Design Challenge

Welcome to the “Odyssey Banking App - Account Servicing Web Design Challenge". This is the 5th challenge from the Odyssey Banking App project. In the previous challenges, we already created several important features (security, customer dashboard, account dashboard, alert management, transaction) for the Online Banking application. In this challenge, we will create additional UI/UX screens on Account Servicing for both Individual and Business User. 

Please read the challenge specification carefully and watch the forums for any questions or feedback concerning this challenge. Let us know if you have any questions in the challenge forum!

Round 1

Submit your initial designs for checkpoint feedback (both Individual and Business User)
01. Profile Management 
02. Debit Card Management
03. Transaction History
04. Statements
05. Account Closure
06. Account Maturity and Switching

• As part of your checkpoint submission, you must upload your submission to MarvelApp so we can provide direct feedback on your designs. Please include the MarvelApp URL in your notes.txt
• Make sure all pages have the correct flow. Use the proper file numbers, (1, 2, 3, etc.)

Round 2

Submit your final designs with all checkpoint feedback implemented (both Individual and Business User)
01. Profile Management 
02. Debit Card Management
03. Transaction History
04. Statements
05. Account Closure
06. Account Maturity and Switching
07. Access Management
08. Account Management
09. Saving Account Management
10. Customer Management

• As part of your checkpoint submission, you must upload your submission to MarvelApp so we can provide direct feedback on your designs. Please include the MarvelApp URL in your notes.txt
• Make sure all pages have the correct flow. Use the proper file numbers, (1, 2, 3, etc.)
• If you're not submitting in the Checkpoint/Round 1, you are not eligible to submit in the Final/Round 2

• Create additional interaction screens based on provided user story and related UI/UX screens and interactions for Account Servicing, for both Individual and Business User.

• Our goal in this project is to create strong direct relationships with our customers. We want to provide everything - a blended bank, preferential banking for their family, and open to non-banking services via our digital app (Responsive Web App and Mobile Hybrid App). 
• This project goal is to create two banking applications for the Odyssey customers:
  • Odyssey Online Banking (Responsive Web App), and
  • Odyssey Mobile Banking (Hybrid Mobile App in iOS and Android)
• This challenge will focus on creating additional UI/UX screens on Account Servicing for both Individual and Business User UI/UX. Our focus on this challenge will be only Odyssey Online Banking (Responsive Web App).
• The Account Servicing will consist of 10 major feature elements that need to be simulated, they are:
  • 01. Profile Management 
  • 02. Debit Card Management
  • 03. Transaction History
  • 04. Statements
  • 05. Account Closure
  • 06. Account Maturity and Switching
  • 07. Access Management
  • 08. Account Management
  • 09. Saving Account Management
  • 10. Customer Management

• Individual and/or Business Customer that already open a Bank account and want to use the Online Banking and/or Mobile Banking Features

• Name: David Bautista
• Occupation: Book shop 
• Goals: Saving money to open his own bookshop
• Frustrations: Need better financial planning to reach his goal sooner 
• Wants: Application that provides simulation and ability to manage his personal finance.

• MUST strictly follow our Branding Guidelines
• MUST pass WCAG accessibility standards. You are allowed to change some colors or layout if it can increase the accessibility. You can use the Inclusive design approach for this. Some example for inclusive design: Inclusive Design Principle or Microsoft Inclusive Design
• Follow the naming convention in the approved design. For example, as much as possible, only capitalize the first letter of two words format such as “Personal information”. Two letters can be capitalized if they belong to abbreviations such as “Secure PIN” or “User ID”.
• Modern, simple, and clean design
• Reduce the number of interactions required from users as much as possible
• Use color or great visual comparison to highlight a comparison of important information
• Intuitive for the user; should never be left asking "what do I do next?"
• Easy viewing for pages that may be over overcrowded with information

• Completeness of your submission based on requirements laid out on Account Servicing User Story.xlxs
• Your submission must follow the acceptance criteria listed on Account Servicing User Story OLB.xlsx

• In terms of expectations, we would like to measure the concept against the following in the one to ten scales:
• Creativity: 7
  • 1: barely new ideas
  • 10: a utopic product with features not proven to be able to be fully implemented

 

• Aesthetics: 10
  • 1: low-fidelity design, wireframe or plain sketch
  • 10: top-notch finished looking visual design

 

• Exploration: 7
  • 1: strictly follow an existing reference or production guideline
  • 10: open to alternative workflows/features not listed here that would help the overall application

 

• Branding: 10
  • 1: don’t care at all about the branding just functionality
  • 10: without a properly branded product there is no success

• Applicable to: Individual and Business customer.
• User/customer can access Profile Management from “Profile” on top header navigation
• Update contact details (OLB_AS_01 and OLB_AS_02)
  • As a Individual customer, I should be able to update the below personal details from the Online Banking Portal,  so that my details are up-to-date with the Bank:
    • 1) Contact Number
    • 2) Email address
    • 3) Residential address 
    • 4. Correspondence Address
    • For more details please check acceptance criteria on the XLS.
• Reminder to update contact details (OLB_AS_06)
  • As a customer(Individual/Business), I should be able to view notification to update my Contact details at regular intervals so that I verify that my details are the same. For more details please check acceptance criteria on the XLS.

• Applicable to: Individual and Business customer.
• User/customer can view and manage their Debit Cards that are linked to current account under Home or Account and Loans.
• View and manage the Debit Cards: OLB_AS_04 and OLB_AS_05
  • As a Individual customer, I should be able to view and manage the Debit Cards that are linked to my current accounts from the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • As a Business customer, I should be able to view and manage the Debit Cards assigned to me that are linked to the Business current account, from the Online Banking Portal. For more details please check acceptance criteria on the XLS.
• View and Activate the available Debit Card: OLB_AS_24 and OLB_AS_25
  • As a Individual customer, I should be able to view and Activate the available Debit Card. For more details please check acceptance criteria on the XLS.
  • As a Full Access Business customer, I should be able to view and Activate the available Debit Card. For more details please check acceptance criteria on the XLS.
• View and Raise Activation Request for the available Debit Card, only applicable for Non Full Access Business customer: OLB_AS_26
  • As a Non Full Access Business customer, I should be able to view and raise Activation Request for the available Debit Card. For more details please check acceptance criteria on the XLS.
• View the status for the Activation Request of available Debit Card, only applicable for Non Full Access Business customer: OLB_AS_27
  • As a Non Full Access Business customer, I should be able to view the status for the Activation Request of available Debit Card. For more details please check acceptance criteria on the XLS.
• Approve the Activate Debit Card request pending in my queue, only applicable for Full Access Business customer: OLB_AS_29
  • As a Full Access Business customer, I should be able to Approve the Activate Debit Card request pending in my queue. For more details please check acceptance criteria on the XLS.

• Applicable to: Individual and Business customer
• User/customer can access Transaction History from card “Transaction” on the Home/Dashboard.
• Search transaction: OLB_AS_07
  • As a customer (Individual/Business), I should be able to perform a transaction search from the last 18 months. For more details please check acceptance criteria on the XLS.
• View Cleared and Uncleared Items: OLB_AS_08
  • As a customer (Individual/Business), I should be able to View Cleared and Uncleared items. For more details please check acceptance criteria on the XLS.
• Access Mini Statements: OLB_AS_09
  • As a customer(Individual/Business), I should be able to access mini statements (last 20 transactions) for my accounts from the Online Banking Portal

• User/customer can view the statements under “eStatements” from left navigation.
• All of these statements are downloadable in PDF formats
• Follow the following user stories from the spreadsheet: OLB_AS_10
• As a customer(Individual/Business), I should be able to search, view and download the below statements for my accounts:
  • 1. eStatement (All products)
  • 2. Statement of Interest (Current and Savings)
  • 3. Statement of Fee (Current Account)

• User/customer can access Account Closure under “Account and Loans” from left navigation.
• Individual customer
  • 1. Initiate closure for Fixed ISA Accounts: OLB_AS_11
    • As a Individual customer, I should be able to Request Closure for Fixed ISA Accounts I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • 2. initiate closure for Junior/Variable Rate/Online Bond Accounts: OLB_AS_12
    • As a Individual customer, I should be able to Request Closure for Junior/Variable Rate/Online ISA Accounts I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • 3. Initiate closure for the Online Easy Access Account(s): OLB_AS_13
    • As a Individual customer, I should be able to Request Closure for the Online Easy Access Account(s) I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • 4. Initiate closure for the Classic Saver Accounts: OLB_AS_14
    • As a Individual customer, I should be able to Request Closure for the Classic Saver Accounts I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • 5. Request closure of Fixed Bond Account: OLB_AS_15
    • As a Individual customer, I should be able to request closure of Fixed Bond Account I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • 6. Initiate closure request of Personal Current: OLB_AS_16
    • As a Individual customer, I should be able to Request Closure request of Personal Current account I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • 7. Initiate closure request of Staff Current Account: OLB_AS_17
    • As a Individual customer, I should be able to Request Closure request of Staff Current account I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
• Business customer
  • 1. Request closure of Fixed Bond Account: OLB_AS_18
    • As a FULL Access Business customer, I should be able to request closure of Fixed Bond Account I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.
  • 2. Initiate closure request of Business Current Account: OLB_AS_19
    • As a FULL Access Business customer, I should be able to Request Closure request of Business Current account I hold with the Bank via the Online Banking Portal. For more details please check acceptance criteria on the XLS.

• User/customer can access Account Maturity and Switching under “Account and Loans” from left navigation.
• Individual customer
• 1.  Switch one Fixed Term Bond Accounts to another Fixed term Bond when Fixed Term Bond account is going to mature within 14 days: OLB_AS_20
  • As a Individual customer, I should be able to switch one Fixed Term ISA Accounts to another Fixed term ISA via the Online Banking Portal when my Fixed Term Bond account is going to mature within 14 days. For more details please check acceptance criteria on the XLS.
• 2.  Switch Fixed Term Bond Accounts to another Fixed term Bond when the Bonus rate on my Bond Account is going expire within 14 days: OLB_AS_21
  • As a Individual customer, I should be able to switch one Fixed Term Bond Accounts to another Fixed term Bond via the Online Banking Portal when the Bonus rate on my Bond Account is going expire within 14 days. For more details please check acceptance criteria on the XLS.
• 3. Switch one Online Easy Access Account to another Online Easy Access Account when my Fixed Term Bond account is going to mature within 14 days: OLB_AS_22
  • As a Individual customer, I should be able to switch one Online Easy Access Account to another Online Easy Access Account via the Online Banking Portal when my Fixed Term Bond account is going to mature within 14 days. For more details please check acceptance criteria on the XLS.
• 4. Switch one Fixed Term Bond Accounts to another Fixed term Bond when the Bonus rate on my Bond Account is going expire within 14 days: OLB_AS_23
  • As a FULL Access Business customer, I should be able to switch one Fixed Term Bond Accounts to another Fixed term Bond via the Online Banking Portal when the Bonus rate on my Bond Account is going expire within 14 days. For more details please check acceptance criteria on the XLS.

• Only applicable for Business customer and can be accessed from Access Management under “Profile” by clicking Manage my account on top header navigation..
• View all the "Pending Requests" in my queue: OLB_AS_28
  • As a Business customer, I should be able to view all the "Pending Requests" in my queue. For more details please check acceptance criteria on the XLS.
• Full Access Business Customer, Change Access Levels of the Other Customers Attached at My Business Account Level: OLB_AS_33
  • In PROFILE MANAGEMENT: A Full Access Business Customer will be able to all the Users attached to a particular Business Account (Current/Savings/ or Loan). For more details please check acceptance criteria on the XLS.
• Full Access Business Customer, Activate Debit Cards for different Access levels for Business Current Account: OLB_AS_34
  • As a Full Access Business Customer, I should be able to Activate Debit Cards for different Access levels for Business Current Account. For more details please check acceptance criteria on the XLS.

• Customer (Individual/Business) can access Access Management under “Profile” by clicking Manage my account on top header navigation.
• Individual customer: Change the Nominated Account: OLB_AS_30
  • As a Individual customer, I should be able to change the nominated account which is mapped to my Online easy access account from the Online Banking Portal. For more details please check acceptance criteria on the XLS.
• Individual/Business customer, Order Cheque Books: OLB_AS_31
  • As a customer(Individual/Business), I should be able to order cheque Books from the Online Banking Portal. For more details please check acceptance criteria on the XLS.
• Individual/Business customer, Order Giro Books: OLB_AS_32
  • As a Full Access Business Customer, I should be able to change Access levels of the other customers attached at my Business Account level. For more details please check acceptance criteria on the XLS.

• Customer can access Saving Account Management from “Account and Loans” from left side navigation.
• Individual customer: View the status of my Online ISA Account: OLB_AS_35
  • As an Individual Customer I should be able to View the status of my Online ISA Account. For more details please check acceptance criteria on the XLS.
• Individual customer, Reactivate my Online ISA Account: OLB_AS_36
  • As an Individual Customer I should be able to 'Reactivate' my Online ISA Account, in case it is Active. For more details please check acceptance criteria on the XLS.
• Individual/Business customer, contact Customer care when I select Flexibond Account: OLB_AS_37
  • As a Customer(Individual/ Business), I should be able to view the option to contact Customer care when I select Flexibond Account in my Dashboard. For more details please check acceptance criteria on the XLS.

• Customer can access Customer Management from “Account and Loans” from left side navigation.
• Individual/Business customer: View the Cashflow Forecast: OLB_AS_38
  • As a Customer(Individual/ Business), I should be able to view the 'Cashflow Forecast' for my Current Account(s).. For more details please check acceptance criteria on the XLS.
• Individual/Business customer, View the Account Analysis: OLB_AS_39
  • As a Customer(Individual/ Business), I should be able to view the 'Account Analysis' for my Current Account(s). For more details please check acceptance criteria on the XLS.

• Use the Base Design as a design base.

• Online Banking (Responsive Web App): 1440px Width with Height adjusting accordingly

• We need you to upload your screens to Marvel App
• Please request for marvel app in the challenge forum 
• You MUST include your Marvel app URL (in your marvel app prototype, click on share and then copy the link & share it with your notes/comment on this link while you upload)

• Submit JPG/PNG image files based on Challenge submission requirements stated above
• MarvelApp link for review and to provide feedback
• Declaration files document contains the following information:
  • Stock Photos Name and Links from allowed sources
  • Stock Art/Icons Name and Links from allowed sources
  • Fonts Name and Links source from allowed sources