We engage certain sub-processors to deliver and provision our services. The list of sub-processors, their usage and location is provided below.
Third Party Service/ Vendor | Use | Entity Country |
---|---|---|
Amazon Web Services, Inc. | All core TC core services/platforms [Web logs (including request source-ips)] | USA |
Segment.IO | Front-end / web analytics aggregation [IP addresses, user IDs] | USA |
SumoLogic | Log aggregation and analysis [IP Addresses from web logs] | USA |
Auth0 | Authentication [User names, emails, IP addresses)] | USA |
ZenDesk | Ticketing system for support requests. Users create tickets and then communicate within each ticket. Users are identified by email address. | USA |
Mailchimp | Email campaign management system. User emails, first name, last name are leveraged by the software. | USA |
SendGrid | Transactional email management system. User emails, first name, last name are leveraged by the software. | USA |
CloudKarafka | Service eventing [contains user data in various events] | USA |
Looker | Reporting and Analytics platform. Presents user, challenge, project, etc. data to authenticated users for reporting and analysis. Data is hosted on our AWS. | USA |
Sentry | Front end error logging. Captures and reports an event log for front end browser errors. Includes IP and error message. | USA |
Heap | Tracks user activity on front end apps. Records heat maps and user journeys. User info is anonymous. | USA |
DocuSign | Document management platform used to capture signed documents from users, such as NDAs. Email address is captured. May include contest specific personal data. | USA |
Gsuite | Business correspondence and collaboration [email addresses] | USA |
Drift | Marketing chat integration that allows a user to chat with a Topcoder representative. No personal data captured other than what the user shares. | USA |
HubSpot | Marketing automation software. | USA |
Google Analytics | Standard web analytics tracking. | USA |
Frank, Rimerman + Co. | Tabulate Tax Forms | USA |
InstaPage | Web landing pages (like https://www.topcoder.com/staging/x1) [Web logs / IP addresses] | USA |
Slack | Communication (internally, with TC members, with clients). [User names, email] | USA |
Chameleon | Provides tours in the front end app to end users. Data provided to Chameleon is similar to what is in Google Analytics and Segment.io | USA |
Qualtrics | To create surveys, reports on results from surveys and create polls. | USA |
Survey monkey | To launch any kind of online survey project, be it for the purpose of market research, a quick poll, competitive analysis or customer or the employee feedback | USA |